Owner FAQs

Answers to your common questions

  • Why should I hire you to manage my rental property?

    We’ve done this before. Here at SureWay Property Management, we have combined experience that covers more than 40 years of property management and real estate as well as 3,000+ properties. We’ve built our business on the core values of transparency, communication, and reliability, and our mission is to provide New Jersey and the Greater Philadelphia region with concierge-styled property management services.
  • What do Property Managers do?

    Fill vacancies, advertise your rental, handle tenant inquiries, tenant background and credit investigations, application processing, lease signing and walk throughs, full-service repair, rent collection, accounting, evictions, and more.
  • Can you help me find good tenants?

    Yes, part of our process is to screen tenant credit history, income verification, conduct background checks and request landlord references.
  • Do I need to be local to rent out my property through SureWay?

    No, in fact we specialize in relocation, military, different time zones, as well as other factors that keep you from managing your property yourself. We’re also happy to manage if you’re local, too.
  • Do I have to sign a contract?

    Yes, SureWay is committed to a service that provides transparency, communication and reliability. Our agreement is simple and you can cancel our service no questions asked with a 30-day notice
  • Who manages the administrative and financial details?

    SureWay handles both administrative and financial details of renting out your property. However, every owner has 24/7 access to a portal with a live statement of activity (income and expenses) for the current month, as well as all prior months. This includes additional details such as requested maintenance. SureWay can also manage utilities, mortgages, insurance, HOA or condo fees, property taxes, etc.
  • What about obtaining the correct licensing?

    SureWay can take care of State, City, Township, Municipal licensure for an additional fee. We would then ensure all licenses are obtained and up to date, including meeting with Municipal inspectors for site visits.
  • How will I receive the rental income from the property? Can you put the money directly into my account?

    We have all tenants pay electronically. That way, we can certainly transfer funds directly to your account through the Owner’s portal, and vice versa if needed.
  • Once I sign with SureWay Property Management, what happens next?

    We would then set up a convenient time to have a quick 20-minute phone call to gather info and request any necessary documents. From there, we will begin to market your property and find renters.
  • Am I required to make my property available to Section 8?

    We welcome all prospective tenants, once you complete screening we will present your offer along with other applicants.
  • Are you licensed?

    We are a licensed real estate brokerage in PA, NJ and MD.
  • Can I reach you after hours?

    Yes - we will provide you with a detailed list of all our team members and their contact information. It is important to be there when you need us.
  • Can you put the money directly into my account?

    Yes, Funds are collected and transferred to the bank account of your choice.
  • Do I get to see the lease or sign it?

    Yes - we will send you the lease and have you sign the lease electronically. We can sign on your behalf, but like to keep you in the loop and in control.
  • Do you sell real estate too?

    Yes, we offer a full service real estate brokerage services. We are versed in selling any type of property and have additional experience with investment real estate. Visit our brokerage website for more info www.surewayrealty.com.
  • How is rent collection handled?

    Typically rent is due on the 1st of every month - the tenant is emailed every day after the 3rd day of the month if payment has not been received. We will then text and call on the 6th and 10th. After the 12th, we will begin the eviction filing process
  • How long of a lease do you sign?

    Min 12 months - no maximum unless you provide a maximum term.
  • How much security deposit do you charge the tenant?

    All tenants pay 1.5x the rent for security deposit.
  • How soon can you start managing my property?

    We can get started once you sign our agreement - we will send you an implementation form to complete and we are off and running.
  • What type of properties do you manage?

    We manage Single Family Homes, Condos, Townhomes, Multi-Family Properties and Commercial Properties
  • What type of reports do I get and how often?

    You will be emailed a statement for the prior month on the 3rd of the month, you will also receive a month to date statement when rental funds are transferred to your bank account. We can provide custom reports at your request. We will provide a 1099 and a year end statement in early January.
  • Who holds the tenant security deposit?

    Security deposit is held in an escrow account per local laws.